The portal can be used to easily log tickets to the Datascan support team or to view any tickets you already have open.
To access the portal browse to DatascanMB.datascanretail.co.uk or use the shortcut on your desktop, once opened a login window will appear:
Login with your email address and the password you set when signing up (Please refer to the getting started email).
Please note, if you forget your password or it’s not working you can click on ‘Forgot Password?’ to set a new one.
After you have logged in the homepage will appear that looks like this:
From the homepage press ‘Submit a Request’ in the top right to open the new ticket page:
Please add a title and a brief description of your issue/request and add any attachments if relevant. Press ‘Submit’ to log the ticket.
To see the ticket you have logged or any previously logged tickets please select your store name in the top-right and then select ‘Requests’:
The Requests page looks as follows:
By default all tickets logged for your store will show, with current open tickets appearing at the top of the list. If you want to filter for Open or Closed tickets only, please select Filter and then Status:
Next choose the status you want to see, for example ‘Open’:
It’s also possible to filter by created date and last updated date
To view the progress of a ticket or to add any updates, simply select the relevant ticket from the request page and it will open up the ticket detail:
At the bottom of the page select ‘Add a Comment’ to add or request an update on the ticket or if it is resolved you can ‘Mark as Solved’.
On the left-hand side of the ticket view you can see any progress/comments added to the ticket. On the right-hand side you can see ticket information such as what status it is in, who on the support team is dealing with it etc.
If you have any questions or issues when using the self-service portal please contact the Datascan support team either by email Help@datascanretail.co.uk or by phone +44 (0) 1675 430072